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Exchange Policy

If you have any problems with your order, especially in terms faulty product or if you come across any defects, we'll be happy to exchange the product. Please return the unused item with packaging within 7 days of receiving your order.

If the product is to be exchanged for any other reason other than being faulty or defective, then you need to contact our customer service team and intimate the same. Post evaluation of the reason for exchange, our service team shall assist you in returning the product. The returned product must be sent to us through a reliable courier service provider within 7 days of receiving the product. The courier charges shall be borne by the customer in this regard. If you wish to exchange the product with a product of higher value then the difference amount shall be paid by you.

Please pack the products properly and paste/write the address: HEXAGRAM INSIGHTS, 7th floor, Alapatt Heritage Building, MG Road, Kochi 682035, Kerala, India.
Please make sure you seal the packet completely before handing over to courier partners and please use separate packets for items from separate order.
Personalized or other customized product shall not be eligible for return or exchange under any circumstances.

In case a customer does not raise an exchange claim as per the terms mentioned, the user shall be ineligible for exchange.
Only post inspection of the returned product and confirmation of eligibility by HEXAGRAM INSIGHTS the replaced product shall be shipped to the customer.

Cancellation Policy

If you wish to cancel your order which is placed on Rytol.shop website please call us on +91 484 4148225 or write to us at info@rytolpens.com within 24 hours of receipt of the product. Our Customer care executives will help you cancel the order. In case if you have received the product and then want to cancel the order, you need to contact our customer care at +91 484 4148225 and intimate the issue and raise a cancellation request. Post this you need to ship the product back to us and on receiving we quality check the product and process your cancellation request. Please note that any personalized or customized products pens will not be eligible for cancellation and for refund or exchange.

Post receipt of the cancelled product from the customer, Refund/ Exchange of the product will be accepted by HEXAGRAM INSIGHTS only post confirmation of our Quality Check team that the product is intact with all the tags/ cards/ invoice in place, as it was when delivered to the customer, and the product is unused and free of any damage. Post acceptance of cancellation, if you had paid through credit /debit card we shall raise the request and that will take 12 – 15 working days to receive money back in your account.

Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing, we will be unable to exchange or refund your order.

Service Policy

Any manufacturing defect discovered in a product sold by HEXAGRAM INSIGHTS under current production will be replaced/repaired free of cost within 20 working days if it is within the warranty period. Customer needs to retain the warranty card or bill copy and carry the same when returning the product to the store for service. Warranty card informs the customer what constitutes a manufacturing defect (refer manufacturing defects page of warranty card). If any manufacturing defect is discovered in a purchase from HEXAGRAM INSIGHTS within its warranty period but unable to replace or repair the product due to the circumstances beyond the control, HEXAGRAM INSIGHTS undertakes to replace the purchase with a substitute item with a value equal to the original purchase.

Accidents Happen! If the product is damaged due to mishandling or an accident or if there is problem after the warranty is expired- HEXAGRAM INSIGHTS will do the absolute best to repair the problem for the customer. Any estimation related to service will be notified to the Customer in advance. It could take about minimum of 45 working days and above for return. Courier charges to be borne by the customer.

For products that are discontinued or are Vintage models. It may take three to six months for servicing. This is because the parts may be available only with the manufacturer and the product may have to be sent to the service center for identification of the problem and then repaired/replaced. The costs for the repairs if any, courier charges and re-import charges are to be borne by the customer.